Careers
Why work for us?
We’ve been doing the insurance thing since 1877 and while the concept of insurance is not a new one, today our business is many things; it’s math, science, law, infomatics, customer service, distribution, project and product management, risk evaluation, and advertising. Chances are there’s a great career ahead for you at Indiana Farmers Insurance. After all, insurance has been around for hundreds of years. It always has and will always be the financial safety net for our economy.
Not many companies in today’s world have a 95% retention rate of associates like Indiana Farmers Insurance. We value and retain our associates through a combination of interesting work, great co-workers, and a top-notch total rewards package. We are a financially strong mutual insurance company that values making smart decisions and implementing them sensibly. We also value having a good balance between our work and personal lives. All these factors combined mean a positive and stable workplace for our associates and excellent service for our members!
A Place To Plant Some Roots
Indiana Farmers Insurance is a rare company in today’s world. We value and retain our associates through a combination of interesting jobs, great co-workers, opportunities to learn and grow, and top-notch benefits. We are a financially strong mutual insurance company that focuses on offering excellent service for our policyholders and a positive and stable workplace for our associates!
Your Career
What is next for you? Choosing a career usually comes down to a few things: the opportunity you have to make a difference in an organization, the value you bring, the people you work with, and, of course, financial rewards.
Indiana Farmers Insurance embraces our cultural values. You bring the desire to be part of our culture and we’ll take care of the rest! Our team is eager to welcome new team members who will continue to set us apart from our competitors.
We offer a competitive salary and benefits package that include, an awesome health/dental/vision plan, an exceptionally rich 401k plan, education reimbursement, and life insurance. At our headquarters in Indianapolis, Indiana, there’s free parking, a casual attire work environment, and a fitness center. We are passionate about the well-being and inclusion of our associates who work outside of our headquarters and have initiatives in place to foster relationships within our company.
Diversity & Inclusion
Indiana Farmers Insurance believes in the value people with different backgrounds and perspectives bring to our workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, Indiana Farmers Insurance is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.
As an equal opportunity employer, Indiana Farmers Insurance does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at HumanResources2@indianafarmers.com and include the link of the job posting in which you are interested.
The only thing we are missing to make us the smart insurance choice for our members is YOU!
Our Values
Innovation
We believe in the power of our associates to innovate. We embrace creativity, curiosity, and collaboration to challenge the status quo, drive meaningful enhancements, and deliver holistic solutions to bring SMART insurance and risk solutions to our members.
Collaboration
We are passionate about working inclusively and collectively and value diverse perspectives to foster trust. By uniting unique skills and voices, we achieve shared goals and deliver impactful solutions with mutual respect and purpose.
Accountability
We operate with integrity and take ownership of our actions both individually and collectively. We are transparent about our results. Together we build trust and strengthen our relationships with our associates, members, and partners.
Respect
Respect is the essence of who we are and is non-negotiable. We embrace honesty, fairness, approachability and inclusion. By being approachable, leaning in to listen, showing grace and fostering belonging, we create a safe, empowering culture where every voice is heard and appreciated.
Empowerment
We encourage continual learning, creativity, and inspire associates to demonstrate initiative, analyze risks, and take thoughtful action. By entrusting duties, sharing information freely, and seeking input from our associates, we create a dynamic environment where everyone grows, contributes, and thrives which leads to meaningful change.
Learn more about our story and values
- 95% retention of our associates over the last 5 years
- Financially stable organization as shown by our A- (Excellent) rating by AM Best
- Competitive compensation opportunity and outstanding benefits package
- A strong legacy of excellent performance throughout our 145+ years in business
Our Total Rewards Package Includes Competitive Salary and Benefits:
- Excellent health, dental, vision, disability, and life insurance plans are 100% company paid with options to select other coverages and additional benefits.
- We promote from within our diverse workforce regularly and offer regular opportunities to learn and grow.
- We offer an exceptional 401(k) Plan with a 2% match plus an 11% company contribution.
- An above average Paid Time Off bank of days as well as paid holidays are standard.
- We offer a paid Day of Service to serve others at your favorite charitable organization.
- Matching funds of up to $100 annually are available from the company for your favorite charitable organization.
- We offer Tuition Reimbursement, a Student Loan Assistance Program, and we pay 100% for study materials and exams for associates interested in pursuing an approved certification, designation, etc.
- Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture.
- An on-site fitness center, as well as free and convenient parking right next to our headquarters make life easier.
Available Positions
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Future Opportunities at Indiana Farmers Insurance
Tell us where your experience, interests, and ideas could contribute.
Strong Roots. Forward Thinking.
For nearly 150 years, Indiana Farmers Insurance has earned trust by helping members protect what matters most. Our history as a mutual insurance company provides stability, but it does not keep us from looking ahead. We continue to improve how we serve our members, partner with independent agencies, and support our associates. Guided by our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment, you will be encouraged to ask questions, contribute ideas, build your skills, and take an active role in shaping what comes next. Join us and help write the next chapter of Indiana Farmers Insurance.
Why connect with IFI?
- Meaningful work that helps protect homes, farms, vehicles, businesses, and the people who depend on them.
- A long-term perspective shaped by our mutual company structure and commitment to members, agency partners, communities, and one another.
- A culture where people are expected to collaborate, take ownership, treat others with respect, share ideas, and support one another’s success.
- Opportunities to build expertise and contribute across insurance, business, technology, customer, and corporate functions.
- A workplace where your experience and perspective can help us improve how we work and serve others.
About this opportunity
This posting is for professionals who are interested in Indiana Farmers Insurance but do not see a current opening that matches their skills, experience, or career interests. It is not tied to one specific position or an immediate vacancy. Your information will help us better understand the capabilities, experience, and types of opportunities that may be a potential fit for future roles.
Submitting your information does not guarantee that IFI has a current or future opening that matches your background, and it is not a formal application for a specific job. If a potential opportunity appears to align with your interests and experience, a member of our Talent Acquisition team may contact you to learn more.
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Marketing Communications Program Manager
Great People. Meaningful Work.
You can learn a lot about a company by how people treat one another. Indiana Farmers Insurance is a mutual insurance company with a long history of serving members, working with independent agency partners, and supporting our communities. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment guide how we work every day. You will join knowledgeable, caring colleagues who share ideas, solve problems together, take responsibility for results, and help one another succeed. Come build your career in a culture that cares about the work we accomplish, the people we serve, and how we treat each other along the way.
Why This Role Matters
Marketing at Indiana Farmers Insurance is a catalyst for growth, where insights, strategy, collaboration, and execution come together. As the Marketing Communications Program Manager, you will help shape how associates, agency partners, members, and prospective customers experience our brand. You will lead high-impact programs, create meaningful communications, and turn ideas and performance insights into campaigns that help grow the business.
What You Will Do
- Lead marketing and communications initiatives from strategy through execution, including strategy briefs, campaign development, creative direction, content creation, vendor coordination, and multichannel delivery.
- Serve as a trusted marketing and communications partner for product launches, organizational change, partner and community engagement, brand evolution, and enterprise initiatives.
- Develop clear, compelling narratives and materials for onboarding, company announcements, product launches, customer stories, and industry trends that reinforce the Indiana Farmers Insurance value proposition.
- Own assigned marketing channels and programs, including website, agency co-op, partnerships, sponsorships, budgets, technology relationships, content, adoption, user experience, financial controls, and continuous improvement.
- Create impactful, accessible digital experiences across web, email, video, webinars, content marketing, social media, and emerging channels.
- Use campaign analytics, program performance, partner feedback, segmentation, and experimentation to improve engagement, personalization, efficiency, and business outcomes through a Test, Learn, Evolve mindset.
- Champion Indiana Farmers Insurance brand standards across digital, print, social, video, and co-branded advertising, including appropriate use of the licensed Garfield property.
- Use AI-enabled tools to improve planning, content development, analysis, and program operations while applying sound judgment and keeping people in control.
How You Will Contribute
Every day brings a different opportunity to solve a problem, connect a message to the right audience, or make a program work better. You will thrive here if you enjoy variety, bring forward new ideas, and can move work from concept to consensus to delivery. You will combine creative thinking with practical follow-through, build trusted relationships across the organization, and use data, technology, and feedback to keep raising the bar.
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Commercial Lines Underwriter I
Bring Your Ideas. Build Your Career.
At Indiana Farmers Insurance, care is part of our business and our culture. As a mutual insurance company, we take a long-term view of serving our members, supporting our independent agency partners, and investing in our people. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment shape an environment where associates can contribute ideas, learn from one another, take ownership of their work, and grow their expertise. If you want meaningful work, supportive colleagues, and the opportunity to help improve how we serve others, we would like to meet you.
Why This Role Matters
As a Commercial Underwriter I, you will help protect businesses by evaluating risk, making sound underwriting decisions, and supporting the independent agency partners who serve our members. You will manage an assigned commercial lines book of business with guidance appropriate to account complexity and authority, balancing responsive service with risk selection, pricing, retention, and profitable growth.
What You Will Do
- Review commercial applications, renewals, policy changes, inspections, audits, loss information, and supporting business information to assess eligibility and risk acceptability within underwriting guidelines and assigned authority.
- Analyze business operations, property and liability exposures, classifications, loss experience, coverage needs, premiums, limits, retentions, and account information to support appropriate underwriting decisions.
- Document risk assessments, selection rationale, and guideline exceptions to maintain clear and supportable underwriting files.
- Communicate with agents, members, and internal partners about commercial coverages, classifications, business exposures, and account questions to support timely service and informed decisions.
- Develop productive working relationships with assigned commercial agents to support profitable growth, retention, and responsive underwriting service.
- Monitor pricing, retention, growth, loss experience, and profitability indicators to manage the assigned book of business.
- Identify risks that may require facultative reinsurance and prepare exposure, loss, and account information with support from experienced underwriting associates.
- Maintain current underwriting and industry knowledge through continuing education and provide technical guidance to less experienced underwriting associates and agents as needed.
How You Will Contribute
You will be successful by applying sound judgment, staying organized across a deadline-driven workload, and communicating clearly with agency partners and colleagues. This role is well suited to someone who is resourceful, self-motivated, and comfortable managing an assigned desk with limited supervision while knowing when to escalate questions outside of assigned authority.
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Future Internship Opportunities
Based on feedback from past interns, our program is popular because students aren't "paper pushers" or just observers of processes. Indiana Farmers Insurance interns are immersed in important work and projects and have the opportunity to explore other departments and positions.
We may not currently be looking for Spring, Summer &/or Fall Interns, but... we may soon!
If you are majoring in Insurance & Risk Management, Actuarial Sciences, Information Technology or any other type of Business-related studies and have interest in Sales, Underwriting, IT, Claims, Research & Development, Finance, Quality Assurance, Marketing, Business Analysis &/or Property/Casualty Insurance in general, please send us your resume! We want to add you to our Talent Pipeline!
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Property Claims Representative II (Inside)
Great People. Meaningful Work.
You can learn a lot about a company by how people treat one another. Indiana Farmers Insurance is a mutual insurance company with a long history of serving members, working with independent agency partners, and supporting our communities. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment guide how we work every day. You will join knowledgeable, caring colleagues who share ideas, solve problems together, take responsibility for results, and help one another succeed. Come build your career in a culture that cares about the work we accomplish, the people we serve, and how we treat each other along the way.
Why this role matters
When a member experiences a loss, the quality of the claims response matters. As an Inside Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.
What you will do
- Investigate property losses through partnership with Independent Adjusters and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
- Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
- Work with Independent Adjusters to Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types.
- Review and interpret third-party field inspection reports, photographs, measurements, diagrams, and preliminary scope information to prepare accurate property damage estimates in Xactimate.
- Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
- Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
- Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
- Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
- Support other claims professionals and participate in after-business-hours on-call rotation when needed.
- Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
- Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.
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Technology Enablement Team Leader
Strong Roots. Forward Thinking.
For nearly 150 years, Indiana Farmers Insurance has earned trust by helping members protect what matters most. Our history as a mutual insurance company provides stability, but it does not keep us from looking ahead. We continue to improve how we serve our members, partner with independent agencies, and support our associates. Guided by our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment, you will be encouraged to ask questions, contribute ideas, build your skills, and take an active role in shaping the company’s future. Join us and help write the next chapter of Indiana Farmers Insurance.
Why This Role Matters
As Team Leader, Technology Enablement, you will lead a small, hands-on team that helps Indiana Farmers Insurance modernize how technology is built and delivered. You will tackle complex engineering problems, shape a practical technology-enablement roadmap, and help teams adopt cloud, automation, DevOps, and AI-enabled capabilities that improve developer experience, delivery effectiveness, and long-term business outcomes.
What You Will Do
- Lead, mentor, and develop a small technology enablement team responsible for internal tooling, engineering enablement, and innovation.
- Contribute directly to codebases, prototypes, and technical evaluations that solve complex technology-enablement needs and improve engineering practices.
- Own and evolve a technology-enablement roadmap by monitoring emerging technologies, identifying practical opportunities, and translating them into enterprise recommendations.
- Partner with application development, architecture, infrastructure, and security teams to advance DevOps, CI/CD, Infrastructure as Code, cloud-native approaches, and modern software delivery practices.
- Design and build internal tools and platforms that simplify engineering workflows and support the software delivery lifecycle.
- Coach teams through adoption of new tools and practices, remove barriers, and help them build sustainable ownership after implementation.
- Support the organization’s Azure cloud modernization efforts, including containerization and cloud-native application capabilities.
- Evaluate and help guide responsible adoption of AI-enabled tools and capabilities to improve engineering efficiency, decision-making, quality, and business outcomes.
- Build trusted relationships with peers, technology leadership, and partners across the organization to align priorities and accelerate progress on significant initiatives.
- Lead talent management, career development, and training activities that build capability, accountability, and innovation across the team.
How You Will Contribute
You will be successful by bringing informed technical judgment, curiosity, and momentum to work that is still taking shape. This role requires a leader who can solve difficult problems, explain the value of change, bring others along, and balance hands-on delivery with coaching and long-term capability building. You will help turn emerging practices into solutions that teams can understand, adopt, and sustain.
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Field Property Claims Representative II - Southeast Indiana
Do Work That Protects What Matters
Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.
Why this role matters
When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.
What you will do
- Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
- Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
- Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
- Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
- Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
- Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
- Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
- Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
- Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
- Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.
How you will contribute
You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.
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Field Property Claims Representative II - Central Indiana
Do Work That Protects What Matters
Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.
Why this role matters
When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.
What you will do
- Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
- Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
- Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
- Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
- Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
- Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
- Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
- Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
- Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
- Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.
How you will contribute
You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.
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Field Property Claims Adjuster II - Northern, IN
Do Work That Protects What Matters
Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.
Why this role matters
When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.
What you will do
- Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
- Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
- Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
- Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
- Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
- Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
- Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
- Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
- Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
- Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.
How you will contribute
You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.
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Field Property Claims Representative II - Southwest Indiana
Do Work That Protects What Matters
Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.
Why this role matters
When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.
What you will do
- Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
- Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
- Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
- Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
- Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
- Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
- Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
- Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
- Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
- Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.
How you will contribute
You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.
Internships
Based on feedback from past interns, our program is popular because students aren't "paper pushers" or just observers of processes. Indiana Farmers Insurance interns are immersed in important work and projects and have the opportunity to explore other departments. A number of our interns have returned summer after summer to continue with more advanced internship opportunities and some have been hired upon graduation!
Hiring and Recruiting Information