Great People. Meaningful Work.

You can learn a lot about a company by how people treat one another. Indiana Farmers Insurance is a mutual insurance company with a long history of serving members, working with independent agency partners, and supporting our communities. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment guide how we work every day. You will join knowledgeable, caring colleagues who share ideas, solve problems together, take responsibility for results, and help one another succeed. Come build your career in a culture that cares about the work we accomplish, the people we serve, and how we treat each other along the way. 

Why this role matters

When a member experiences a loss, the quality of the claims response matters. As an Inside Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.

What you will do

• Investigate property losses through partnership with Independent Adjusters and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
• Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
• Work with Independent Adjusters to Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types.
• Review and interpret third-party field inspection reports, photographs, measurements, diagrams, and preliminary scope information to prepare accurate property damage estimates in Xactimate.
• Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
• Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
• Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
• Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
• Support other claims professionals and participate in after-business-hours on-call rotation when needed.
• Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
• Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.

Apply

Do Work That Protects What Matters

Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.

Why this role matters

When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.

What you will do

• Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
• Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
• Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
• Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
• Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
• Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
• Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
• Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
• Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
• Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.

How you will contribute

You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.

Apply

Grow Without Feeling Like Just a Number

Looking for a place where you can grow your career and still feel known, valued, and supported? Indiana Farmers Insurance combines the stability of a mutual insurance company founded in 1877 with a close-knit culture built on lasting relationships. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment create clear expectations for how we contribute, work together, take ownership, and support one another. Here, you can strengthen your skills, build trusted relationships, and see how your work makes a difference for our members, independent agency partners, and communities. Join us to help protect what matters while building something meaningful for yourself.  

Why this role matters

Insurance products affect the experience of our members, the work of our agency partners, and the performance of our business. This role sits at the connection point between data, product strategy, regulatory requirements, systems, and day-to-day execution. Your work will help Indiana Farmers make informed product decisions, improve implementation quality, and deliver changes accurately and on time.

What you will do

· Analyze claims, underwriting, premium, profitability, retention, growth, market, competitive, and operational information to identify trends, risks, and opportunities.

· Create clear reports, presentations, and recommendations that help leaders and business partners understand product performance and make decisions.

· Support product changes involving rates, rules, documentation, business requirements, testing, and implementation.

· Prepare regulatory filing materials and maintain product information so requirements can be understood and applied consistently.

· Partner with Quality Assurance and Information Technology to define test scenarios, investigate implementation issues, and identify root causes and improvements.

· Serve as a resource for questions involving rating and product documentation, translating complex information for both technical and business audiences.

· Use approved AI-enabled tools thoughtfully to improve analysis, documentation, and efficiency while maintaining sound professional judgment.

Apply

Bring Your Ideas. Build Your Career.

At Indiana Farmers Insurance, care is part of both our business and our culture. As a mutual insurance company, we take a long-term view of serving our members, supporting our independent agency partners, and investing in our people. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment shape an environment where associates can contribute ideas, learn from one another, take ownership of their work, and grow their expertise. If you want meaningful work, supportive colleagues, and the opportunity to help improve how we serve others, we would like to meet you. 

Why this role matters

Claims is one of the most important ways Indiana Farmers Insurance supports its members. This role helps ensure that Claims associates have the learning, standards, tools, and operational support needed to handle claims consistently, meet regulatory expectations, and deliver a positive member experience. You will connect learning, quality, documentation, change, and process improvement so that improvements are understood, adopted, and sustained across Claims.

What You Will Do

• Lead the Claims learning strategy, curriculum, onboarding, annual training plan, and continuing education program.
• Design and implement instructor led, virtual, self paced, and blended learning solutions in partnership with Enterprise Learning and Development.
• Partner with Claims leaders, subject matter experts, Human Resources, and learning partners to identify needs and align solutions with operational priorities.
• Evaluate learning effectiveness using assessments, participant feedback, quality trends, and operational metrics.
• Govern Claims standards, procedures, workflows, best practices, and supporting resources to promote consistent and compliant operations.
• Maintain the Claims Operations Manual and related documentation, coordinating reviews and updates as business and regulatory requirements change.
• Lead communication, knowledge transfer, and implementation activities for changes involving products, policies, regulations, technology, systems, and processes.
• Lead Claims quality assurance activities, including quality standards, measurement tools, dashboards, and reports.
• Analyze quality reviews, audits, and operational metrics to identify trends and performance gaps, then recommend learning, coaching, corrective action, or process improvements.
• Lead operational readiness and assigned process improvement initiatives by improving workflows, establishing success measures, monitoring implementation, and evaluating results.

How You Will Contribute

You will be a trusted partner to Claims leaders and subject matter experts, translating business needs into practical learning and operational solutions. Your work will help associates understand what is changing, why it matters, and how to apply it. You will use data and feedback to identify opportunities, strengthen consistency, and improve outcomes for members and the business. You will also model ICARE by collaborating openly, taking ownership, treating others with respect, and empowering teams to succeed.

Apply

Indiana Farmers Insurance is currently looking for a skilled Claims Service Advocate to join our Claims Team.  

As a Claims Service Advocate, you will help deliver the responsive, compassionate service our members need when the unexpected happens. Often serving as an important first point of contact, you will listen carefully, answer questions, gather accurate claim information, and help members, agency partners, and others move confidently through the claims process. Your care and attention will support Indiana Farmers Insurance’s purpose of serving our members and being there when they need us most.

You will also help keep the Claims team operating smoothly by coordinating information, supporting claim and payment processes, and ensuring important details are handled accurately and promptly. Success in this role comes from combining excellent service with sound judgment, empathy, and dependable follow through. Through collaboration, accountability, respect, and a willingness to learn and take initiative, you will bring our ICARE values to life while contributing to an exceptional claims experience.

Apply

Tell us where your experience, interests, and ideas could contribute.

Strong Roots. Forward Thinking.

For nearly 150 years, Indiana Farmers Insurance has earned trust by helping members protect what matters most. Our history as a mutual insurance company provides stability, but it does not keep us from looking ahead. We continue to improve how we serve our members, partner with independent agencies, and support our associates. Guided by our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment, you will be encouraged to ask questions, contribute ideas, build your skills, and take an active role in shaping what comes next. Join us and help write the next chapter of Indiana Farmers Insurance.

Why connect with IFI?

• Meaningful work that helps protect homes, farms, vehicles, businesses, and the people who depend on them.
• A long-term perspective shaped by our mutual company structure and commitment to members, agency partners, communities, and one another.
• A culture where people are expected to collaborate, take ownership, treat others with respect, share ideas, and support one another’s success.
• Opportunities to build expertise and contribute across insurance, business, technology, customer, and corporate functions.
• A workplace where your experience and perspective can help us improve how we work and serve others.

About this opportunity

This posting is for professionals who are interested in Indiana Farmers Insurance but do not see a current opening that matches their skills, experience, or career interests. It is not tied to one specific position or an immediate vacancy. Your information will help us better understand the capabilities, experience, and types of opportunities that may be a potential fit for future roles.

Submitting your information does not guarantee that IFI has a current or future opening that matches your background, and it is not a formal application for a specific job. If a potential opportunity appears to align with your interests and experience, a member of our Talent Acquisition team may contact you to learn more.

Apply

Do Work That Protects What Matters

Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.

Why this role matters

When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.

What you will do

• Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
• Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
• Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
• Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
• Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
• Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
• Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
• Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
• Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
• Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.

How you will contribute

You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.

Apply

Do Work That Protects What Matters

Indiana Farmers Insurance is a mutual insurance company that has helped protect homes, farms, vehicles, and businesses since 1877. Our purpose is rooted in doing what is right for our members, independent agency partners, communities, and one another. Our ICARE values of Innovation, Collaboration, Accountability, Respect, and Empowerment mean we welcome ideas, work together, take ownership, treat people with respect, and empower associates to make a difference. Join a team where your perspective matters, your work helps protect what people have worked hard to build, and you can grow a meaningful career through strong relationships and shared purpose.

Why this role matters

When a member experiences a loss, the quality of the claims response matters. As a Field Property Claims Representative II, you will investigate and resolve moderately complex to complex personal, commercial, and farm property claims while helping members understand what to expect and what comes next. Your work will combine sound coverage decisions, accurate evaluation, practical problem-solving, and a caring member experience.

What you will do

• Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
• Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
• Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed.
• Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
• Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
• Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.
• Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders.
• Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed.
• Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed.
• Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment.

How you will contribute

You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.

Apply

Indiana Farmers Insurance is currently looking for an experienced Commercial Lines Senior Product Manager to join our Product Management team. This position will have the opportunity to work in the office, remotely or a hybrid schedule.

If you enjoy setting product strategy, solving complex business challenges, and using data to influence decisions that drive growth and profitability, this could be the opportunity for you!

As a Senior Product Manager, you'll serve as a strategic business leader responsible for the performance, direction, and long-term success of one or more insurance product lines. You'll leverage data, financial analysis, market insights, and cross-functional collaboration to shape product strategy, prioritize investments, and deliver measurable business results. Working closely with executive leadership and business partners across the enterprise, you'll influence key decisions that strengthen our competitive position and create lasting customer value, in support of our vision.  

Benefits for the Commercial Lines Senior Product Manager:

• Free Health insurance
• Free Dental insurance
• Free Vision insurance
• Free Life insurance
• Free Short-Term & Long-Term Disability insurance
• 2% 401k Company Match
• 11% 401k Company Contribution
• Excellent Paid Time Off
• Generous paid time for Parental Leave
• Day of Service
• We promote from within our widely-talented workforce regularly and consistently offer opportunities to learn and grow
• Student Loan Assistance Program
• Educational Incentive Program
• Several committees to explore, to connect with co-workers and build relationships
• Two robust Employee Assistance Programs for you and your family
• Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote. The type of arrangement available is determined by the position and business needs
• Matching funds of up to $100 annually are available from the company for your favorite charitable organization
• Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
• An on-site fitness center, as well as free and convenient parking, make life easier

Apply