Our core values – Integrity, Security, Stability and Service – demand we resolve claims in a fair, prompt and professional manner. 

In furtherance of our values and the duty we owe to our policyholders and community, we must investigate the claims presented to us to affirm their legitimacy.  Every claim presents a unique set of facts and requires a varying degree of investigation.  We assume the information presented to us to be factual until we possess information indicating otherwise.  We appreciate our customers’ patience while we investigate, in good faith, the claims presented us.

If you are aware of any person, entity or company involved in a specific claims situation or a business practice affecting your policy or claim with Indiana Farmers Mutual, please contact our Special Investigations Unit.  Your cooperation will be confidential upon request.